Welcome to Florist Notting Hill. These Terms & Conditions ("Terms") outline the rules and regulations for the use of our online services, including the ordering and delivery of flowers across Notting Hill and the surrounding areas. By placing an order on this website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use our website or online services.
These Terms apply to all customers making purchases through our online flower delivery service within Notting Hill and the nearby areas, and are designed to ensure transparent, fair, and secure transactions for all parties.
1. Placing Orders: To order flowers or related products from Florist Notting Hill, customers must use our secure online ordering system. Simply browse our selection of fresh bouquets, arrangements, gifts, and related products, select your preferred items, add them to your basket, and follow the checkout process. You will be asked to provide delivery details, recipient information, and a valid payment method.
2. Order Confirmation: After submitting your order, you will receive an electronic confirmation summarising your purchase. Please review this confirmation carefully. The order summary includes details of the items purchased, delivery information, and the total price. If these details are incorrect, you must contact us promptly so that we can rectify any problems.
3. Availability: All orders are subject to the availability of the selected flowers and products. Should any item be unavailable due to seasonal variations, supply exceptions, or unforeseen circumstances, we reserve the right to substitute for a similar item of equal or greater value at no additional cost, making every effort to preserve the overall appearance and colour scheme of the arrangement.
4. Delivery Areas: Our online flower delivery service is available throughout Notting Hill and its surrounding areas. Orders for delivery outside these areas may not be accepted or may incur additional delivery charges, which will be communicated prior to order acceptance.
1. Accepted Payment Methods: Payments for online orders must be made by credit or debit card, or other secure online payment methods as made available at checkout. All prices displayed on the website are in British Pounds Sterling (£) and include VAT where applicable, unless stated otherwise.
2. Payment Process and Security: Payment is processed at the time of order placement. We use secure payment gateways to ensure your payment information is protected. Florist Notting Hill does not store or retain any card details beyond the completion of your transaction, in accordance with UK Data Protection law.
3. Pricing: We aim to ensure that prices displayed on our website are accurate at all times. In the unlikely event that an error occurs and you have been charged an incorrect price, we will inform you as soon as possible and offer you the option to proceed with the adjusted price or cancel the order with a full refund.
1. Delivery Times: We aim to deliver all orders on the requested date, subject to availability and events beyond our control. Normal delivery times are specified during the ordering process, and we will strive to meet these as closely as possible. Same-day and next-day delivery may be available in Notting Hill and certain nearby areas, subject to cut-off times and stock availability.
2. Delivery Instructions: Please provide clear and accurate delivery instructions, including the recipient’s address and contact details. If no one is available to accept delivery, our courier may leave the flowers with a neighbour, in a safe location, or attempt redelivery. Details of the attempted delivery will be provided to you or left at the recipient’s address.
3. Non-Delivery: It is your responsibility to ensure that provided delivery details are correct. If we are unable to deliver your order due to incorrect details or absence of the recipient, we reserve the right to charge for re-delivery. In the rare event that orders cannot be fulfilled, a full refund will be provided.
1. Cancelling an Order: You may cancel your order, provided you notify us before the flowers have been prepared or dispatched. If you wish to cancel after dispatch, cancellations are not always possible due to the perishable nature of flowers. We encourage customers to notify us of any changes or cancellations as soon as possible after placing an order.
2. Refunds: If your cancellation is accepted before the item is prepared or shipped, you will be entitled to a full refund. If the order has already been prepared or is en route, refunds cannot be guaranteed. Where exceptional circumstances apply, we will review such requests in good faith.
3. Amendments: Requests to change order details, delivery date, or recipient information will be accommodated where possible. Such requests must be made as soon as possible after placing the order.
1. Returns: Due to the perishable nature of flowers, we can only accept returns or provide replacements if the goods are faulty, damaged upon arrival, or do not match the order. If such issues arise, you must contact us within 24 hours of delivery, providing details and photographic evidence as appropriate.
2. Complaints: At Florist Notting Hill, customer satisfaction is our priority. Should you have any concerns with the quality of flowers received or the delivery experience, please contact us promptly. We will investigate your complaint and make every effort to resolve issues to your satisfaction, which may include a replacement or full/partial refund as appropriate.
1. Limitation of Liability: Florist Notting Hill will not be held liable for any indirect, special, incidental, or consequential damages arising from the use or inability to use our online ordering service, nor for delays or failures in delivery arising from circumstances beyond our reasonable control (such as severe weather, transport issues, or supply interruptions).
2. Perishable Nature: As floral products are perishable, we strongly advise recipients to follow care instructions provided to maximise the lifespan and quality of the arrangement. We cannot accept liability for issues caused by improper care or storage after delivery.
3. Events Outside Our Control: In cases of events outside our control (force majeure events), including but not limited to storms, strikes, or restrictions due to public health emergencies, we may need to suspend or alter delivery services. We will notify customers and aim to resume normal service as soon as possible.
4. Website Errors: We strive to keep our website up-to-date and accurate but do not warrant that all information, product descriptions, images, and pricing are error-free. In cases of material errors affecting your order, we reserve the right to amend or cancel affected orders in consultation with you.
All content on this website, including images, text, design, and logos, remain the property of Florist Notting Hill or our licensors. They are protected by UK and international copyright laws. You may not use any content for commercial purposes without express permission.
Your privacy is of utmost importance. All personal data provided to Florist Notting Hill is processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy. We collect only necessary information to complete your transaction, communicate regarding your order, and improve our services. Your data will never be sold or shared with unauthorised third parties.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes arising in connection with our online flower delivery services within Notting Hill and surrounding areas.
1. Changes to Terms: Florist Notting Hill reserves the right to amend these Terms from time to time without notice. Your continued use of our website will be taken as acceptance of the updated Terms. The most current version will always be available on our website.
2. Severability: If any part of these Terms is deemed invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.
3. Entire Agreement: These Terms constitute the entire agreement between you and Florist Notting Hill and supersede any previous agreements or understandings.
For inquiries or assistance regarding your order, these Terms, or any aspect of our online flower delivery service in Notting Hill, please use the customer service form on our website. We are committed to responding to all correspondence promptly and helping to resolve queries or issues effectively.
These Terms are specifically applicable to all customers receiving delivery across Notting Hill and surrounding areas and are intended to provide clarity, security, and confidence for everyone using our online flower delivery service. Thank you for choosing Florist Notting Hill. We look forward to delighting you with our exceptional blooms and dedicated service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Notting Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Notting Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
