At Florist Notting Hill, we pride ourselves on being a trusted local florist dedicated to delivering only the freshest flowers to homes and businesses in the Notting Hill area. Every bouquet and arrangement is hand-selected and crafted on the day of delivery, ensuring optimal freshness and stunning presentation. We guarantee that all our flowers will arrive looking beautiful and vibrant, so you can enjoy the charm and fragrance of premium blooms right at your doorstep.
Your satisfaction is at the heart of our service. If your flowers arrive damaged, wilted, or not as described, please notify us on the same day of receipt. Photographic evidence of the damage will help us address your concern as quickly as possible. Our team takes great care in packaging, but should your arrangement not meet our usual high standards, we are committed to resolving the issue promptly.
We guarantee the freshness of all our flower arrangements for a minimum of five days from the date of delivery, provided they are cared for according to the enclosed instructions. If your blooms appear tired or wilted within this freshness window, please contact us with details and photos. We will investigate and provide an appropriate resolution in line with our freshness commitment.
For any order that does not meet your expectations due to damage on arrival or premature wilting, we offer flexible options to ensure your satisfaction. Depending on your preference and the circumstances, we can arrange for:
Our aim is to put things right quickly so you can enjoy beautiful, fresh flowers without worry. Please note that returns or refunds are generally not applicable if incorrect delivery information is provided or if flowers are not cared for as directed.
If you have any concerns or are dissatisfied with your order for any reason, our team is here to help. We welcome feedback and handle every complaint with care, attention, and professionalism.
To make a complaint, please contact us with details of your order and the nature of your concern. We recommend including photos when relevant and specifying how we can best resolve the matter for you. Every complaint is reviewed by a senior florist and you can expect a response within one business day. We will keep you updated throughout the process until you are completely satisfied with the outcome.
Florist Notting Hill is proud to serve the local community, providing prompt delivery and attentive customer care to households and businesses across Notting Hill. Our reputation for quality, trustworthiness, and consistent freshness is our hallmark. If you have any questions about our returns, refunds, or complaints process, please get in touch and we will be delighted to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
